Privacy Policy

Effective date: February 1, 2026

Happy Fresh Cleaning (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us for cleaning services.

1. What We Collect

Information you provide
When you contact us by phone, text, or email, we may collect:

  • Name
  • Phone number
  • Email address
  • Service address or general location (such as city or postal code)
  • Service details (type of cleaning, preferred dates, focus areas)
  • Access details you choose to share (buzzer codes, entry instructions)
  • Notes you share about your space (for example, pets or special requests)

Payment information
If you pay by e-transfer, card, or another method, we may collect limited information needed to process payment and keep basic business records. We do not store full credit card numbers on our servers if a third-party payment provider is used.

Information collected automatically
When you visit our website, some information may be collected automatically:

  • Browser and device type
  • Pages visited and approximate time spent on the site
  • General location data (city/region)
  • Website performance and usage data
    This is typically collected through cookies or analytics tools.

2. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide quotes
  • Schedule and deliver cleaning services
  • Communicate about appointments, updates, and changes
  • Improve our website and services
  • Maintain business records for accounting and service history
  • Help protect against fraud or misuse

3. How We Share Your Information

We do not sell your personal information.

We may share information only when needed:

  • With service providers that help us operate our business (such as website hosting, analytics, scheduling, or payment processing), and only to the extent required for them to perform their services
  • If required by law, legal process, or to protect safety, rights, and property

4. Cookies and Analytics

Our website may use cookies or similar technologies to support site functionality and understand how visitors use the site. You can manage cookies through your browser settings. Disabling cookies may affect certain features.

If we use third-party analytics (such as Google Analytics), those providers may collect information according to their own privacy policies.

5. Text, Phone, and Email Communications

If you contact us by phone, text, or email, we will use your contact details to respond and communicate about your service. Standard messaging and data rates may apply for SMS.

6. Retention

We keep personal information only as long as necessary for the purposes above, including meeting legal, accounting, or operational requirements.

7. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. No online system is perfectly secure, but we use appropriate safeguards for the type of information we handle.

8. Your Rights and Choices

You may request to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Ask questions about our privacy practices
    To make a request, contact us using the details below.

9. Third-Party Links

Our website may link to third-party sites (such as review platforms or social media). We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

11. Contact Us

Happy Fresh Cleaning
Service Area: Cornwall, Ottawa, and the Seaway
Email: hello@happyfresh.ca
Phone/Text: 613-853-5263